We offer a bespoke service to small/medium/large businesses.

The size of your business bears no weight to the support that we can offer.  Should you be a sole trader or a large multinational empire, we are here to offer a bespoke service tailored to the requirements of your business.  We take pride and great enjoyment in seeing the businesses that we support grow and increase their market footprint.

Services that we provide include (but not limited to):

  • Consultancy
  • IT project management
  • Streamlining and cost reduction
  • Full range of managed IT solutions
  • IT Audits across business infrastructure
  • Cost reduction
  • Bespoke systems and reports
  • Training Services
  • Full IT Support Solutions – (both onsite and remote)
  • 24hour support available

Training Services

We offer a full range of training services.  Currently we provide training in the following areas:

  • Microsoft Windows Operating Systems
  • Microsoft Office Excel
    • Beginner (use of MS Excel, tables, cell formatting and basic Functions
    • Intermediate (Formulas, Table Arrays, Advanced Functions)

 

  • Avaya CMS
      • Using built-in reports
      • Customising reports
      • Creation of bespoke reports for your business
      • Creation of Real-Time Wallboard displays to give you live data relating to your business lines and agents

 

  • AirWatch Mobile Device Management
      • How to create customised profiles for different mobile operations systems
      • Creating restrictions for the devices within your business
      • Configuring settings to be deployed to small or large quantities of devices in the field
      • Uploading and remote deployment of mobile applications to your business devices
      • Deploying upgrades and patches to existing applications in the field
      • Device Enrolment/Unenrolment
      • Active Directory and MS Exchange Integration

Telecoms (Fixed/VoIP/Mobile)
Full bespoke support service for Avaya and Asterisk platforms.  From basic user account creation to complete multi-line call centre configuration and report production.
Full implementation of Avaya call centre platform including creation and configuration of
  • VDNs
  • Vectors
  • Announcements
  • Voicemail boxes
  • Stations (DDI and internal agent)
  • Agents
  • Skills, etc.
Mobile devices (Windows/Android/Apple), including Mobile Device Management setup (e.g. AirWatch), device enrolment, application, iBooks, policies and restrictions deployment.

How do I get started?

If you need any form of IT Solutions, just give us a call on +44 77-8463-6150 or pop an email to [email protected] to get started. Our engineers will discuss all your needs with you and we will tailor the service to your specific requirements, whether it’s a large commercial business project or a simple home service.


Does your company work with clients all over the UK?

Absolutely. At McGrandles IT solutions, we welcome all business opportunities throughout the UK and Ireland and beyond. Don’t hesitate to get in touch to discuss your business requirements.


How much will the service cost?

Our prices vary depending on a range of factors, including the size and complexity of the job, and the length it will take to complete. Give us a call or email today to request a specialised quote.


How long will the service take?

This will very much depend on the job required. While a simple home service could be completed in less than an hour, something more complex can be much more – just give us a call or email and our engineers will be able to discuss the details of your request with you and estimate the expected timeframe.


How soon will I get a reply or quote?

At McGrandles IT Solutions we know the importance of time, and during business hours we can typically guarantee a response within an hour. Outside of this time, within 24 hours.


Do you offer an out-of-hours support services?

Yes, we offer a 24/7 support service to our business customers as we understand that business downtime is detrimental to your business and can be very costly.  We want to be there to support your business whatever the day or time.  The success and continuity of your business is of paramount important to us.

We are happy to discuss your requirements and agree an on-call or out-of-hours service to support your needs.  Contact us today for more information.

 


Do you support Asterisk Systems & if so, what do you offer?

Yes, we offer support for Asterisk Systems.  We can assist with both the setup of a newly installed (barebones) system or changes that you may require to an existing system.

Contact us today to discuss any requirements that you have and we can advise you of the work required to setup your system or make any required changes to an existing system you may already be running.


Do you support Avaya Systems & if so, what do you offer?

Yes, we offer support for Avaya Systems.  We can assist with both the setup of a newly installed (barebones) system or changes that you may require to an existing system.

Contact us today to discuss any requirements that you have and we can advise you of the work required to setup your system or make any required changes to an existing system you may already be running.