Full bespoke support service for Avaya and Asterisk platforms.  From basic user account creation to complete multi-line call centre configuration and report production.
Full implementation of Avaya call centre platform including creation and configuration of
  • VDNs
  • Vectors
  • Announcements
  • Voicemail boxes
  • Stations (DDI and internal agent)
  • Agents
  • Skills, etc.
Mobile devices (Windows/Android/Apple), including Mobile Device Management setup (e.g. AirWatch), device enrolment, application, iBooks, policies and restrictions deployment.